SOE Maintenance: Monday April 23

Logins for all SOE games will be down for 24 hours.

UPDATE, 3pm PDT: EQ and EQ2 servers are confirmed up! However, expect to see a lot of "Login Rejected" while zoning, but you should be able to immediately log back in.

UPDATE, 3:25pm PDT: EQ2 EU servers are reported to be giving a "fatal error" when attempting to login.


NOTE: This information has changed multiple times since originally published. This is the official maintenance notice as of late Sunday evening:

SOE will be performing maintenance beginning at 00:01AM Pacific on April 23, 2012. This will impact the following services:

  • Logins for all SOE games will be affected from 00:01 AM Pacific to approximately 23:59 PM Pacific.
  • Commerce transactions, including purchases on our websites and in-game marketplaces will be unavailable between from 00:01 AM Pacific to approximately 23:59 PM Pacific.
  • Account management will be unavailable starting 00:01 AM to approximately 23:59 PM Pacific.
  • Forums will be read-only starting at 00:01 AM to approximately 23:59 PM Pacific.
  • All Games will be unavailable starting 12:01 AM to approximately 11:59 PM Pacific*

We apologize for this interruption and will resume all affected services as soon as the maintenance is completed.

Here's our handy Time Zone Converserion Tool to help you plan!

Source: SOE Forum Announcement


During the downtime you are welcome to join us in ZAM's IRC chat. Feldon of EQ2Wire also has set up a ZAM IRC java applet that you can use (will autojoin the #EQ2 channel).

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GAME UP !
# Apr 24 2012 at 3:06 PM Rating: Decent
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I would like to thank all of the hard work SOE and its affiliates accomplished to get Everquest back up in 12 HOURS,

I retract my ***-nined comments stated earlier, Again thanks and PLEASE have a nice day !
What a shock?! comming from SOE...
# Apr 24 2012 at 4:27 AM Rating: Decent
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What a GD mess as normal... test server is still locked as of 7:30am atlantic Tue.
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EQ2 servers are up!
# Apr 23 2012 at 4:03 PM Rating: Excellent
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EverQuest II servers are confirmed as up, but expect some funkiness (login rejected while zoning etc) while the flood of people login.
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.
# Apr 23 2012 at 3:26 PM Rating: Decent
I got to the character select screen, so it must be coming along lol.

all the servers are locked still but seems like the login servers are up, for eq2 at least.

also I am in game in EQ1 at this time.
yeah you coulldn't stay logged in
# Apr 23 2012 at 8:06 AM Rating: Decent
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at around midnight pacific time a message came in saying that "in 15 minutes the server will go down for maintenance- be in a safe place" Then the countdown began and when it was finished they booted everyone off.
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yeah you coulldn't stay logged in
# Apr 23 2012 at 10:11 AM Rating: Excellent
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iyeni wrote:
at around midnight pacific time a message came in saying that "in 15 minutes the server will go down for maintenance- be in a safe place" Then the countdown began and when it was finished they booted everyone off.

Well that's silly.. wish they would have made up their minds on that.

Edited, Apr 23rd 2012 12:11pm by Cyliena
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planned up time
# Apr 23 2012 at 8:04 AM Rating: Decent
Is there any confirmation of when they will be back up. I only get to really play on Monday nights and would like to knoow if i am wasting my breath about playing. Any info would be great, thank you.
What's up with all these 24 hour maintenance days?
# Apr 23 2012 at 7:51 AM Rating: Good
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It would seem that the "if you stay logged in you're fine" turned out to be false. Came down to check and i was disconnected.

Did anyone manage to stay in game?
What's up with all these 24 hour maintenance days?
# Apr 23 2012 at 11:56 AM Rating: Decent
Just before midnight, the statement was that they were going down for "brief" maintenance. Which proceeded the 24 hour login server shutdown. So the login servers go down, then they boot everyone for a brief update - preventing anyone from staying logged in. I was furious.
What's up with all these 24 hour maintenance days?
# Apr 23 2012 at 8:09 AM Rating: Decent
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at a little before midnight pst we got the message "in 15 minutes all servers will be coming down for maintenance - be in a safe place" and when that time was up we were booted from the game as the system went down.
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Why... I heard it's a matter of Air Conditioning
# Apr 23 2012 at 7:01 AM Rating: Decent
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I heard the new server farm SoE moved to a while back with the last 24 hour down time was too HOT. They were reported to have portable AC units and fans on the servers to keep them cool. Well this move is so the servers can be place in an area that has the proper AC and will fix the down time problems they have been having.

Now if someone official would have just said it was this then lots of people would have understood and not have given SoE such a hard time. Yes they should have know better to under cool the servers but it might not have been there fault and a contractor to blame. So I for one look forward to better server up time.
Why... I heard it's a matter of Air Conditioning
# Apr 23 2012 at 1:35 PM Rating: Good
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Nitig wrote:
Well this move is so the servers can be place in an area that has the proper AC and will fix the down time problems they have been having.

Now if someone official would have just said it was this then lots of people would have understood and not have given SoE such a hard time.


As someone who has worked in a data center, I definitely would have given them hell if this were the case. If a data center has improper cooling then they have disasters just waiting to happen. It's not rocket science. You check your stats to see where you have capacity in the data center (which can be complex if you have no documentation or proper processes), you put the servers in and make sure the airflow comes from the cold row and blows to the hot row.
Why... I heard it's a matter of Air Conditioning
# Apr 23 2012 at 1:31 PM Rating: Decent
While I'm not one to give in to rumors and speculation, it would be nice to know from SOE if this is indeed the case. At least then it would be understandable, as long as we're compensated for the loss of playtime. I'm a returning player from way back in 2006 (just reactivated my sub on April 8th), and I'm very quickly being reminded of all the reasons I left the game in the first place. I love the game, but I despise the company behind it. When SOE repeatedly fails properly communicate with us, it makes it extremely difficult for me to want to keep my subscription active. Yes, they gave us plenty of warning. But why are the servers down for an entire day? And it isn't just EQ2 that's down, it's all of their games and services, apparently. So what on earth are they doing? Doesn't that merit at least somewhat of an official explanation so that their paying customers (us) aren't left completely in the dark? Does customer relations mean nothing to them? Do they even know what it is, or care about it to begin with?
Why... I heard it's a matter of Air Conditioning
# Apr 23 2012 at 9:56 AM Rating: Decent
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I cannot say if that server overheating thing is true, but the fact that all Sony services are down for "maint" might also be linked to the security incursions that keep happening (most recently the PSP Vita hack). Perhaps they are making major (and badly needed) system upgrades to their gatekeeping/authentication ********

As for server locations overheating, that would be bad planning on someone's part.

As of this moment (nearly 9am Pacific) the EQ forums are unavailable, so for now they aren't even read-only.
Say it how it really is and stop blowing smoke...
# Apr 23 2012 at 6:31 AM Rating: Good
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"Players who are already logged into game will be able to continue to play. However, if you log out you will be unable to log back in."

I think I've seen this each time they do maintenance. Not sure why they put that in there since every time I've stayed logged in, I've come back to an error run time message. Really....stop putting that there since it is untrue. I think what most people want is the truth and no smoke blown up their ******

Guess I'll get some home maintenance done today
Say it how it really is and stop blowing smoke...
# Apr 23 2012 at 6:42 AM Rating: Decent
I'd love to see if they can get at least a few of the Bruiser issues fixed tomorrow. Like not getting quest rewards. And equipment being bugged ( boots are horribly bugged atm, knock off passive focus buffs and also block other buffs from being cast on you ) and I'm sure theres more with the discos from the new raids I havent even equipped yet......
wow
# Apr 23 2012 at 3:53 AM Rating: Decent
I wonder what SOE is fixing...I haven't seen a 24 hour downtime since back about 4-5 years ago..but then again I stopped playing for a while.

Has to be something major that they are doing to bring down everything for this long.
Monday server downtime
# Apr 23 2012 at 1:14 AM Rating: Decent
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159 posts
Well I knew it was to good to be true... stay logged in and you wont be affected when servers go down, Just another pile to me !!!!
bah
# Apr 23 2012 at 1:10 AM Rating: Decent
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Booted when servers went down for patch. Hehe, the rumours of staying logged in to play were just that, rumours.
Games unavailable
# Apr 22 2012 at 11:10 PM Rating: Excellent
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Info changed again, as of Sunday night games WILL be down. Yay :)
Will Anniversary events be removed ?
# Apr 19 2012 at 11:48 AM Rating: Decent
Will the Anniversary events be removed during this "maintenance downtime" ?
games down??
# Apr 19 2012 at 8:26 AM Rating: Decent
games down??
# Apr 19 2012 at 9:35 AM Rating: Decent
Says on your source they will....

Login for our games WILL be affected from 12:01 AM Pacific* to approximately 11:59 PM Pacific*

But....if you stay logged in.

Players who are already logged into game will be able to continue to play. However, if you log out you will be unable to log back in.
games down??
# Apr 19 2012 at 9:50 AM Rating: Excellent
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Lazon wrote:
Says on your source they will....

Login for our games WILL be affected from 12:01 AM Pacific* to approximately 11:59 PM Pacific*

But....if you stay logged in.

Players who are already logged into game will be able to continue to play. However, if you log out you will be unable to log back in.

My source changed since I published this, thanks.
Totally Insane
# Apr 19 2012 at 4:22 AM Rating: Good
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This game up.... game down rollercoaster is getting out of hand and we are not be compensated for our loss of gametime. I cannot understand the lack of information that should be provided to us in explanation of these down times. As "PAYING" customer's we should be informed why the game was down. But I assure you that the billing cycle won't be effected in any way, fashion or form. Been here 10 years and have 3 accounts, a new expansion comes out we buy it. BUT may I say that the person off the street buys the game he gets all the expansions to include the new release for the same darn price I paid for 1 expansion. Doesn't take a rocket scientist to see that the customer that has a valid subscription are loosing their *** evertime a new release hits the streets. We need some LUV, or SOE is going to find a game of nothing but free to player's!
Totally Insane
# Apr 23 2012 at 8:20 AM Rating: Decent
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why do people constantly make blanket threats? no one who really values the game is going silver. You lose too much by doing so. So there is down time for maintenance. That's nothing new and if they didn't lose your subscription after the hacking, why should they worry about it now? Personally i would never go silver on any of my 5 accounts. No one speaks for the whole of the subscription base and no they won't find a bunch of ftp no matter what. They would have to really do something unforgivable to lose my subscriptions and i haven't seen that happen yet. Yeah info would be nice but i can assure you that is a rare thing in the world of gaming. So far EQ beats all games hands- down and so does SOE's PR and the way they handle complaints. if you want more from a gaming company you will have to build one yourself. Meanwhile, i will do my own computer maintenance and then go play guild wars until tomorrow.
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Totally Insane
# Apr 23 2012 at 3:13 PM Rating: Default
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I wasnt making Blanket threats and at no point did I say i was turning my accounts to silver.... Your perception in reading and reality is off a bit. I was merely stating my opinion. Build an outhouse and go there... cause you seem to be full of it. To each his own post.... If I were to leave the game 11 years of enjoyment would fly out the window. I have many friends in game..... seems You may need one. Have a nice day!

Your post is your opinion just try and sort things accordingly . get the facts and read the real story.
Totally Insane
# Apr 19 2012 at 10:57 PM Rating: Decent
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Gold members ARE being compensated. Info is on the official forums, all Gold members with recurring subs will be getting some free bags and items.
Totally Insane
# Apr 23 2012 at 4:58 AM Rating: Excellent
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BrandeX wrote:
Gold members ARE being compensated. Info is on the official forums, all Gold members with recurring subs will be getting some free bags and items.

I believe you're getting compensation confused with a limited promotion that EQ1 recently ran. :)

Quote:
FOR A LIMITED TIME ONLY!

This weekend (4/20 – 4/22) if you upgrade to a recurring Gold Membership you will receive valuable free items.*

*This promotion runs from 12:01 AM Friday the 20th to 11:59 PM on Sunday the 22nd. You must upgrade to a recurring EverQuest Gold or All Access membership during the promotional period to be granted the free items. It may take a few days for the items to show up on your account. Limit of one grant of items per account. Players who already have an active 1-month recurring EverQuest Gold or All Access plan will automatically get the 1-month items. Players who already have an active multi-month recurring Gold EverQuest or All Access plan will receive the multi-month items. You must have an EverQuest account in good standing to qualify for this promotion.
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Totally Insane
# Apr 23 2012 at 1:23 AM Rating: Decent
In other words, those of us that paid for a full year don't get squat. Nice.

Totally Insane
# Apr 23 2012 at 8:15 AM Rating: Decent
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Only if you paid for the year and didn't set up a recurring payment plan.
items
# Apr 23 2012 at 1:23 AM Rating: Decent
BrandeX wrote:
Gold members ARE being compensated. Info is on the official forums, all Gold members with recurring subs will be getting some free bags and items.


where was this said? I must have missed that.
What's up with all these 24 hour maintenance days?
# Apr 18 2012 at 8:43 PM Rating: Default
That's 24 hours of time I paid for, and yet, I don't see my expiration dates going up for these 24 hour+ outages.
What's up with all these 24 hour maintenance days?
# Apr 23 2012 at 7:50 AM Rating: Good
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ClanGrey wrote:
In other words, those of us that paid for a full year don't get squat. Nice.



Darkrequiem wrote:
That's 24 hours of time I paid for, and yet, I don't see my expiration dates going up for these 24 hour+ outages.


If you pay the full amount 1 day of EQ is 50 cents...
What's up with all these 24 hour maintenance days?
# Apr 23 2012 at 1:39 PM Rating: Decent
Does it matter? It's still 24 hours of purchased game time that we're not receiving. So let's turn the tables around. It's only 50 cents. What's it to SOE to simply credit our accounts with a free day to compensate? Never mind the fact that it doesn't actually cost them 50 cents per account to add a +1 day credit. That's just what we pay for it, assuming we pay $15/month.
What's up with all these 24 hour maintenance days?
# Apr 19 2012 at 10:09 AM Rating: Excellent
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Darkrequiem wrote:
That's 24 hours of time I paid for, and yet, I don't see my expiration dates going up for these 24 hour+ outages.


What do you mean, "all" these 24 maintenance days? This is the first one I can remember in a long time,

Back in the olde days we calculated one's EQ subscription at 2 cents per hour, assuming one played 24/7. :)
What's up with all these 24 hour maintenance days?
# Apr 23 2012 at 5:18 AM Rating: Decent
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It's the first "Scheduled" 24 hr maintance in a long time.Approximately 24hrs of game playing was lost already during the Anniversary Event.
What's up with all these 24 hour maintenance days?
# Apr 23 2012 at 12:59 PM Rating: Decent
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That is absolutely false, they just had downtime even longer then 24 hours just last month for F2P (Which was in fact scheduled for 24 hours). Maybe do your research before posting something and making yourself look uninformed.
What's up with all these 24 hour maintenance days?
# Apr 23 2012 at 1:53 PM Rating: Decent
Wow some one needs their little butt wiped and sent to bed without desert it looks like.
What's up with all these 24 hour maintenance days?
# Apr 20 2012 at 3:48 PM Rating: Decent
They say don't log off or you won't be able to get back on ....what about the /camp charactername trick will that work so you can stay in the game but don't have to stay logged in as one character the whole time? Thanks!
What's up with all these 24 hour maintenance days?
# Apr 20 2012 at 7:24 PM Rating: Decent
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I think not because they validate your account each time you canp.
ZAM IRC!
# Apr 18 2012 at 5:00 PM Rating: Excellent
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Y'all are welcome to join Cyliena and I in ZAM IRC's #eq2 channel during downtime! http://eq2.zam.com/wiki/IRC
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